The Forrester Wave™
Unisys Cited as a Leader in Independent Research Firm’s Report on ITSM Implementation Services Providers

The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

Unisys is only provider to score highest possible rating for value proposition; also earns highest rating for investment to support strategy

Unisys Corporation announced that it has been named a “Leader” in IT service management (ITSM) in Forrester Research, Inc.’s June 2014 report “The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014.”

The report states, “Forrester believes that going forward, the firms that will succeed will be the ones that focus on BT and deliver customer experience improvements rather than just internal processes.”

Forrester rated the participating providers against 15 criteria in three key areas: current offering, strategy and market presence. Value proposition was one criterion for evaluation of each provider's current offering, and Unisys was the only provider to score a 5.00 – the highest possible rating – in that category. Unisys also achieved the highest possible score for Investment to support strategy. The company was one of only two providers to score a 5.00 for that category.

In evaluating Unisys as a Leader, Forrester notes, “Unisys states that IT has been the ‘engine room’ of the organization but now needs to be the innovator of the business by leveraging technology to differentiate the business’ product offerings. As part of the preparation for this transformation, Unisys brings best practices and pre-built IP to optimize and automate current processes and to create more self-service channels for users.”

Edge Service Management, Unisys’ key offering, is a comprehensive, standards-based solution that enables IT organizations to focus on making employees more productive by better connecting IT services to related business processes. Delivered via a cloud-based as-a-service model, the Unisys solution uses prebuilt modules, advanced analytics tools and proven methodologies that enable clients to achieve better business results by proactively managing both services and the underlying IT infrastructure, rather than simply reacting to service events.

Unisys can implement the solution for clients in as few as 45 days, compared to the six months or more that other ITSM deployments typically take. To date, more than 160 Unisys clients have implemented the cloud-based ITSM solution.

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